TERMS OF PURCHASE
1. GENERAL TERMS
1.1
These general terms and conditions ("the terms") apply when you as a consumer ("you") place an order via our website www.123.se. Agreement is concluded between you and Desenio AB , organization number 559401-6908. Detailed contact details and other information about us can be found on the website. The terms and conditions are only applicable to you who are consumers and who place orders via the website.
1.2
To be able to order on the website, you must be 18 years of age. Persons under the age of 18 must have a guardian's written permission to order. According to Swedish law, we do not accept credit purchases for people under the age of 18. We reserve the right to refuse or change your order in individual cases (for example, if you intentionally entered incorrect personal data and/or have payment objections).
1.3
Desenio reserves the right for final sales and any image and writing errors on the website, for example errors in the product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether an item is in stock. Desenio has the right to correct any such errors and to change or update the information at any time. If an incorrect price has been entered for an item that you have ordered, Desenio will of course notify you of this and await your approval of the corrected price before Desenio continues with the order. All picture information on the website should be seen exclusively as illustrations. Such illustrations cannot guarantee the exact appearance of the item.
1.4
The website, as well as all content on it, is owned by Desenio or its licensors. The information is protected by, among other things, intellectual property and market laws. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written approval from Desenio .
2. AGREEMENT AND ORDER
2.1
In order to make a purchase via the website, you must accept the terms. By accepting the terms, you undertake to follow the terms in their entirety, as well as agree that you have read the information about personal data and consented to the use of personal data and cookies in accordance with our Privacy Policy.
2.2
A purchase agreement is only entered into when Desenio has confirmed your order and you have received order confirmation from Desenio by e-mail. Desenio invites you to save this order confirmation for any contact with Desenio's customer service. You can cancel your order until it has been confirmed by Desenio. If the order is cancelled, Desenio will refund any payments that You or your payment or credit card companies have made regarding the order.
3. CUSTOMER DATA
3.1
When you register your user account and/or place an order, you will be asked to provide certain personal data. You confirm that the information you fill in is correct and complete and are responsible for incorrectly filled information. Information about Desenio's processing of personal data can be found in Desenio's Privacy Policy.
3.2
You undertake to ensure that no one else can use your login details. You must not disclose the username and password to any unauthorized person and must ensure that documents containing information about the username and password are stored in such a way that unauthorized persons cannot gain access to the information. You must immediately notify Desenio if it is suspected that an unauthorized person has gained access to your password. You are responsible for all purchases made with your login details if such notification has not been made.
3.3
If Desenio suspects that you are abusing your user account or your login details or otherwise breaching the Terms and Conditions, Desenio has the right to suspend you. Desenio also has the right to assign you new login credentials.
4. PRICES, FEES AND PAYMENT
4.1
When ordering via the Site, the prices specified on the Site apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are listed separately.
4.2
You can pay in the ways indicated on the Site. Desenio has the right to charge already in connection with the order, unless invoice payment or another similar payment method has been chosen by you and approved by Desenio. In case of invoice payment or partial payment, Desenio or its partners may make a credit report. In such case, you will be informed about this. Desenio reserves the right not to always offer all payment methods, or to change the payment method if the one you have chosen for some reason does not work at the time of purchase. Please note that any restrictions on payment options are stated on the Site.
5. PROMOTIONS AND OFFERS
5.1
Desenio may from time to time offer promotions on the Site that may have more favorable terms than what appears in these Terms, e.g. regarding payment or extended right of withdrawal. These more favorable conditions apply as long as the campaign is active and for the specific goods specified by Desenio in connection with the campaign. Desenio reserves the right to withdraw such promotions at any time. In the event of termination or cancellation of a campaign, these Terms apply without modification. Offers on specific goods on the Site are valid for a limited time and while stocks last.
6. GIFT CARD
6.1
Gift cards sold on Desenio are valid for two (2) years from the date of issue and can be used on the Desenio webshop. Once the validity period has expired, the card cannot be used as a means of payment, cannot be reactivated and the remaining value cannot be refunded. Your gift card is a document of value that must be kept securely and cannot be exchanged for money. Lost or stolen cards are not replaced.
7. DELIVERY AND TRANSPORT
7.1
Goods that are in stock are normally delivered within the number of working days specified on the Site. Unless otherwise specifically agreed (e.g. in connection with the booking of goods that are not in stock), the delivery takes place no later than 30 working days after Desenio has confirmed the order in writing through the order confirmation. You can find more information about Desenio's delivery of goods and conditions for delivery here
7.2
The expected delivery time of the product is shown in the order confirmation, in the checkout and/or on the relevant product page on the Site. Unless otherwise specifically agreed and a delivery takes more than 30 working days and this is not due to you as a customer, you have the right to cancel the purchase.
7.3
If packages are to be redeemed, you must do this within the time specified in the notification. Packages must normally be picked up in person with valid identification and order number. You always receive a notification that shows where and when packages are to be picked up. Notification can take place via e-mail, regular mail and, if you have provided a mobile number, also via phone calls or SMS. If you do not pick up the package, Desenio has the right to charge you a fee of SEK 250. For home delivery, there needs to be a person available to receive the package.
8. RIGHT OF WITHDRAWAL
8.1
According to Swedish law, when purchasing goods on the Site, all customers have 14 days to change their minds. The 14 days start from the day you collect the product. The item must be in the same condition as when you received it. All costs related to the return will be at your own expense. The item must be sent well packaged, in good condition and in the original box. Contact us at info@simpleway.com to get the address to return your order.
ATTENTION! We currently do not support returns as the products you order are personalized and made specifically for each order. If you want to place a new order, you are responsible for the costs of the new order.
9. WARRANTY AND COMPLAINTS
9.1
Some of Desenio's goods may be covered by warranty. The warranty for goods only covers original manufacturing defects and thus not defects that occur during or after a change in the product's function and appearance. Your order confirmation is valid as proof of warranty.
9.2
We use the same printing machines, paper types and work processes as our printing partners to minimize color variations. That being said, printing is a chemical process and 100% consistency cannot be achieved. There are several factors that affect the color, texture and final result: machine type, machine settings, paper types, humidity in the room and when the machine was last cleaned, to name just a few examples. Color variations that may occur due to the above mentioned reasons are within acceptable tolerance levels and are not covered by our quality guarantee.
9.3
The right of complaint covers goods that are faulty according to current consumer protection legislation. That is, if you received a defective or damaged product or a lack of quality in the delivered product. If you want to place a new order, we will cover the costs of the new order. A customer who wishes to claim an error in an ordered item must contact Desenio as soon as possible after the error is discovered via the contact details provided on the Site. Complaints made within two months from when you discovered the fault are always considered to have been submitted in time. You have a 3-year right to complain about goods purchased on the Site.
9.4
Desenio is responsible for the return shipping for approved complaints.
9.5
When the complained item is returned and the complaint is approved, Desenio will compensate you in accordance with current consumer protection legislation. Desenio strives for this to take place within 14 days of Desenio receiving the complaint, but it may take longer depending on the nature of the item. Desenio reserves the right to deny a complaint if it turns out that the product is not faulty according to current consumer protection legislation. In the case of complaints, Desenio follows guidelines from the General Complaints Board . More information is available at www.konsumentverket.se .
10. LINKS
10.1
Desenio may link to other websites outside Desenio's control, and websites outside Desenio's control may link to the Site. Although Desenio tries to ensure that Desenio only links to websites that share Desenio's personal data and security regulations according to the Privacy Policy, Desenio is not responsible for the protection or confidentiality of information or personal data that You provide on other websites. You should exercise caution and read the personal data regulations for the relevant Site.
11. FORCE MAJEURE
11.1
Desenio is not responsible for delays caused by circumstances beyond Desenio's control such as, for example, general industrial conflict, extreme weather conditions, war, fire, lightning, terrorist attack, changed authority regulation, technical problems, faults in electricity/telecommunications/data connections or other communications and errors or delay in subcontractor services due to circumstance specified herein. These circumstances shall constitute a basis for exemption which entails exemption from damages and other penalties. Should any such situation arise, Desenio will inform you both at the beginning and at the end of the time for the current situation. If the circumstance has lasted longer than two months, both you and Desenio have the right to cancel the purchase with immediate effect.
12. CHANGES TO TERMS
12.1
Desenio reserves the right to make changes to these Terms at any time. Any changes to these Terms will be posted on the Site. Changes apply from the moment you have accepted the Terms (in connection with a new purchase or when visiting the Site), alternatively 30 days after Desenio has informed you of the changes. However, Desenio recommends that you keep updated on the Site regularly to be aware of any changes to the Terms and Conditions.
13. INVALIDITY
13.1
If a competent court, authority or arbitration panel should find that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
14. GOVERNING LAW AND DISPUTES
14.1
Disputes must primarily be resolved amicably after discussion with Desenio's customer service.
14.2
If the dispute cannot be resolved in agreement with Desenio's customer service, you as a customer can turn to ARN (Allmänna reklamentationsnämnden), which you can find more information about at www.arn.se. You can also submit complaints directly online via the European Commission's platform for mediation in disputes, which you can find via the following link http://ec.europa.eu/consumers/odr . If you submit a complaint via this platform, your case is automatically forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body then contacts us and tries to resolve the dispute without court involvement. In the event of a dispute, Desenio follows the decision of ARN or the corresponding dispute resolution body.
14.3
Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and decided in accordance with point 14.2 above or in the last instance by a general court.
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These terms and conditions have been established by Desenio on 10/30/2023